Mothology

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FAQ

GIFT, GIFT CERTIFICATES & REGISTRY

  • How do I place a gift order?

- When you check out online, enter the gift recipient's address in the shipping address fields. You can even include a gift message

provided on the address page at checkout. Your message will be printed on the packing slip enclosed with the order.

  • What shipping options do you offer?

- Most gifts will be shipped via UPS Ground. Delivery of items that require special handling (such as furniture) will ship through one of

our preferred freight carriers. See shipping policy.

  • How should I handle returning a gift?

- Please see our return policy.

  • Do you sell gift certificates?

- Unfortunately we do not offer gift certificates at this time.

 

ORDERS, DELIVERY & RETURNS

  • How do I know if my items are available immediately?

- The Mothology website reflects current availability. Out-of-stock items are unable to be added to the cart. If you would like to be

notified when the out-of -stock item becomes available, you may email us at info@mothology.com. When the item returns to stock,

we will notify you by email.

  • How will I know that you've received my order?

- Once items have been ordered, you will receive an email confirmation summary of your order. We will also email you when your order

ships and provide you with tracking information.

  • Where I can find details on shipping information?

- Click here for information regarding our shipping rates & policies.

  • How do I ship to an address other than my billing address?

- Shipping to another address that is different from your billing address is easy. Simply enter the desired destination in the

shipping details at checkout.

  • Do you ship overseas?

- At this time we only ship to the US addresses (including HI and AK), Virgin Islands, Puerto Rico and Canada.

  • Where I can find details on returns and cancellations?

- Please see our return policy.

  • How do I cancel my order completely?

- To cancel an order, please contact our office via email at info@mothology.com or by phone at: (404)351-6484, within 24 hours of

order submission to request cancellation.

  • How long does my refund take?

- Refunds generally take 48-72 hours to post; however, it may take one to two billing periods before the refund shows up on your

credit card statement.

 

CREDIT & PAYMENTS

  • When is my credit card charged?

- Your card is charged at the time your order is placed.

  • Which credit cards do you accept?

- We do accept Visa, MasterCard, Discover, American Express and PayPal.

  • Is my credit card information secure?

- Yes, we encrypt all credit card information during transmission through our secure gateway. Mothology.com is PCI compliant.

  • Will I be charged tax on my order?

- Customers with a biling address in Georgia will be charged the applicable sales tax. All other states are currently exluded.

  • Mothology is commited to providing high-quality products. We carry merchandise that is manufactured from reclaimed materials

and/or crafted to look vintage. See individual product details for more information.

  • What if I have questions about your products?

- For all inquires, please email us at: info@mothology.com, or call us at: (404)351-6484.

 

EMAIL SUBSCRIPTIONS

  • How do I change my email address?

 - Simply login into your account, click "Your account details", change your email address by entering the new one and click

"Update my details" to save your changes.

  • Will you share my email address with others?

- No, we do not sharing information with any other bussiness or partners.

  • How do I remove my name from your mailing list?

- Very simple: just open one of our email newsletters, scroll to the bottom and hit: "Unsubscribe from this list"

 

SHOPPING ONLINE

  • Do I need to create an account to place an order?

- No, you do not need to create an account to place an order, simply checkout as a guest. However, creating an account allows you to

keep track of your previous purchases and easliy place new orders.

 

TECHNICAL SUPPORT

  • What types of web browsers does your website support?

Our website supports majority browsers: IE, Firefox, Google Chrome, Safari, IPad, IPhone, Android, etc. However, if you experience

difficulties, please email us at: info@mothology.com or call at: (404)351-6484.

 

OTHER QUESTIONS

  • Do you have a storefront?

 - No, we are an online store only.

  • How can I get a hold of a real person or get a question answered?

- We are available to answer any question(s) you may have...

Via Email at: info@mothology.com

Via Phone at: (404)351-6484

Or via postal mail at: Mothology

                               Attention: Customer Service

                               1660 - A Chattahoochee Ave NW

                               Atlanta, GA 30318

  • Any other questions we haven't answered?

For questions we haven't answered, or information we haven't provided, please contact us via email at: info@mothology.com or by

phone at: (404)351-6484. We welcome and appreciate your comments and suggestions, and thank you for shopping with us.

 

 

 

 

 

 

 

 

 

 

 

 

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